KPL Custom Computers

Straightforward Pricing

Some services have set rates. Others need a quote based on the work involved. You’ll talk directly with me, Keith, and I’ll discuss pricing with you before doing additional work or purchasing equipment.

Remote Support Special

Remote Support

$75 for the first hour

Save $25 on your first hour compared with my standard $100 hourly labor rate.

$25 for each additional 15 minutes

I stay on the phone with you during the session and get your approval before continuing beyond the first hour.

Request Remote Support

Download Remote Support Step-by-Step Guide

Many common computer problems can be handled remotely. I offer Windows troubleshooting and basic Mac help without an in-person visit. Contact me about your issue so I can confirm whether I can help.

Windows and software troubleshooting
Printer problems
Updates and computer settings
Software installation and setup
Browser and connection problems
Email and account setup
Help using everyday applications
Slow computer and startup troubleshooting
Help organizing files and folders
Basic Mac help (ask about your issue)

I use AnyDesk for remote support. You authorize the connection, remain at your computer, and can see what I am doing. You can end the session at any time.

Remote access safety: I will never contact you unsolicited asking for remote access to your computer. Remote support sessions are arranged only after you contact me for help.

PC & Laptop Setup

Drop-off setup starting at $100

I can get your new Windows computer or laptop ready for everyday use.

For setup at your home or business, the $125 on-site minimum applies instead of the $100 drop-off setup price. It includes travel within a 20-minute drive of Tinton Falls and the first hour of setup. Additional time is $25 per 15 minutes, with your approval.

What’s included

Initial Windows setup and available updates
User account setup and sign-in assistance
Installation of your everyday software
Basic security and privacy settings
Browser setup and help transferring your bookmarks
Removal of unwanted preinstalled apps and trial software

Have an older computer? Let me know if you need help moving your files, photos, or documents. Larger transfers and special setup requests may cost extra.

You do not have to buy your computer from KPL Custom Computers to use this service.

Troubleshooting & Upgrades

Drop-off Diagnostics

$75 diagnostic fee

I’ll diagnose the problem and explain your repair options before doing additional work.

If you approve the repair, the $75 diagnostic fee counts toward the repair labor. If you decide not to proceed, or repair isn’t worthwhile, the diagnostic fee still applies.

Repairs & Upgrades

$100 per hour labor

One-hour minimum, then $25 per additional 15 minutes.

Repair labor and component replacements or upgrades, including RAM, storage drives, graphics cards, and batteries. Parts are priced separately unless you supply them. I’ll confirm the estimated labor cost with you before proceeding.

Customer-supplied parts: Contact me before buying or bringing in parts so I can review your computer model and compatibility. If a part is unsuitable and no work has started, there is no installation charge.

Custom Desktop Computers

Custom Quote

Every build starts with a conversation about what you need and what you want to spend. I’ll recommend the hardware and put together a system that makes sense for you.

Your quote includes the agreed components, a genuine Windows license, assembly, cable management, Windows and driver installation, updates, and stability testing in one complete price.

Your written quote explains the system, payment schedule, estimated timing, and cancellation terms. I order parts and begin work after you approve the quote and make the required upfront payment.

Request a Quote

Home Networking & Wi-Fi

Custom Quote

Networking help for home offices and households with multiple users, from troubleshooting weak Wi-Fi to connecting office equipment and shared printers.

Wi-Fi troubleshooting and coverage improvements
Router, access point, and network switch setup
Wired connections and network printers
Help choosing compatible networking equipment

Small troubleshooting jobs may be priced based on time. Larger installations and network projects are quoted based on the work and equipment required.

Explore home networking Request a Quote

Service by appointment

On-site & Drop-off Service

Bring your computer to my office for setup, diagnostics, repairs, or upgrades, or arrange a visit for help that needs to happen at your home or business.

On-site Visits

$125 minimum

Includes travel within a 20-minute drive of Tinton Falls and the first hour on-site. Available for networking, device setup, and troubleshooting that requires an in-person visit.

Additional time: $25 per 15 minutes. I’ll get your approval before continuing beyond the included hour.

The first hour includes diagnosis, setup, or repairs performed during the visit. There is no separate $75 diagnostic fee or $100 setup charge. For quoted projects, agreed labor and travel are included in your total quote, with no additional $125 visit charge.

Parts are additional. Travel beyond the included area is quoted before booking. I’ll confirm the visit cost and travel coverage before scheduling.

Drop-off Service

Bring your computer to my office by appointment for setup, diagnostics, repairs, or upgrades.

Before you drop off

Contact me first to arrange a drop-off time and discuss the problem, including any error messages.
For laptops, bring the charger and power adapter. I need the correct power supply to work on and test your computer.
Bring any accessories I ask you to include. Depending on the issue, these may include a docking station, external drive, cables, or the device that is causing trouble.
For desktops, bring the tower. I’ll confirm whether you need to bring any other equipment.
Back up important files before service, or ask me about separately quoted backup assistance.

We’ll confirm what to bring before your appointment. Missing chargers or needed accessories may delay diagnosis or testing.

See diagnostic fees and repair or upgrade pricing.

Arrange a visit or drop-off

Before I go any further

No Surprise Work

If a job needs more time, parts, equipment, or work than we originally agreed, I’ll explain the additional costs and get your approval before moving forward.

30-Day Workmanship Coverage

If a problem caused by my assembly, installation, or configuration work is reported within 30 days of service completion or delivery, I’ll correct that work without an additional labor charge.

This covers my workmanship. Faulty components, accidental damage, and new or unrelated problems are handled separately. Contact me so we can determine what happened before arranging further work. This coverage does not limit rights you have under applicable law.

A Note About Prices

Prices shown are starting prices unless otherwise stated. Parts, equipment, software licenses, shipping, and other materials are additional when required unless included in your quote. I’ll discuss any additional costs with you before proceeding.

Backups & Your Files

Please back up important files before service. If you need help, I offer separately quoted backup assistance and can supply a suitable USB drive or external hard drive.

We’ll agree on the files to copy, storage needed, and price beforehand. Backup availability depends on the condition of your device; copying files from failing storage cannot be guaranteed. I’ll obtain your approval before work that erases your files or reinstalls Windows.

Let’s talk it through

Not sure which service you need?

Tell me what’s happening or what you want to accomplish. I can help figure out which service you need and what the next step should be.

Contact Me